Lockyer Valley SepticLocal enquiry & referral service
Free for you. We aim to connect you with one licensed local business.

Privacy Policy

Last updated: 10 November 2026

This policy explains how Lockyer Valley Septic ("we", "us") handles personal information. The site is operated by Winly Group Pty Ltd (ACN 687 891 916). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are and what we do

We run an enquiry and referral service. We don't perform new septic systems, home sewage treatment plants, upgrades and servicing ourselves. Enquiries sent through this site are received and handled by us. Where we can, we connect you with one licensed plumber and drainer (the "tradesperson") by passing your enquiry to them so they can contact you about your job. If we can't find a suitably licensed tradesperson who covers your area, we tell you and don't pass your details on.

What we collect

  • What you give us: your name, phone number, email (optional), the suburb or locality of the property, details of the job, and anything else you choose to tell us or send us.
  • Website usage: we don't use analytics, advertising or tracking tools, and the site doesn't set tracking cookies. Our hosting provider keeps standard technical logs (such as IP address, browser type, the pages requested and the time) to run and secure the site.

We don't ask for sensitive information (for example health information) and ask that you don't include it in your enquiry.

Why we collect it (APP 3 and APP 6)

We use your information to:

  1. respond to your enquiry and, where we can, pass it to one tradesperson so they can contact you, inspect and quote
  2. keep a record of each enquiry and which business it was passed to, including so we can check that enquiries are genuine and bill the tradesperson for referrals
  3. follow up once, if needed, to check that the tradesperson contacted you
  4. operate, secure and improve the website

We won't use your information for unrelated marketing. We won't send you marketing emails or SMS unless you separately agree, and any we send will identify us and include a working unsubscribe option, as the Spam Act 2003 requires.

Who we share it with (APP 6)

  • One tradesperson at most. If we pass your enquiry on, it goes to a single plumber. We never send the same enquiry to more than one business, and we don't sell or rent lists of enquiries.
  • Service providers who help us run the site: website hosting and form processing (Netlify), and email and the spreadsheet where enquiries are recorded (Google Workspace). They may only use your information to provide those services to us.
  • Where required by law, for example to respond to a lawful request from a regulator or court.

Once a tradesperson has your details, they handle them under their own privacy obligations. Ask them for their privacy policy.

Overseas disclosure (APP 8)

Some of our service providers store or process data outside Australia:

  • Netlify, Inc. (website hosting and processing of enquiry form submissions): United States, and other countries where Netlify operates infrastructure.
  • Google LLC (Google Workspace: Gmail, Google Sheets and Google Apps Script, where enquiries are emailed to us and recorded): United States, and other countries where Google has data centres.

We take reasonable steps to make sure they protect your information consistently with the APPs.

Keeping it secure and how long we keep it (APP 11)

We store enquiry records in access-controlled systems and limit access to the people who need it. We keep enquiry records for up to 2 years so we can resolve billing questions or complaints, and then delete or de-identify them.

Accessing and correcting your information (APP 12 and APP 13)

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email leads@norvalabs.io. We'll respond within 30 days.

Anonymity (APP 2)

You can browse the site without identifying yourself. To act on an enquiry, we need at least a name and a phone number so we, or the tradesperson, can contact you.

Complaints

If you're concerned about how we've handled your information, contact us first at leads@norvalabs.io and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au/privacy/privacy-complaints (opens in a new tab)).

Changes

We'll update this page if our practices change and show the date of the latest version at the top.